Customer Services
Order Status Information
Please use the table below to help interpret the messages associated with your orders.
Please see Order Tracking for information on how to track your delivery
| Status | Description |
|---|---|
| awaiting processing | Order placed by customer, awaiting processing at Pediwear |
| processing | Your order is being processed at Pediwear |
| delay - awaiting manufacturer | We are awaiting information or a delivery from the manufacturer regarding this item |
| awaiting customer response | We have attempted to contact you and are awaiting your response |
| awaiting other item | This item is in stock and ready for despatch but we are awaiting arrival of another item in your order |
| manufacturer sending to pediwear | This item is being sent to us from the manufacturer |
| awaiting despatch | Your item will be despatched imminently |
| despatched | Item has been despatched to your delivery address |
| payment problem | We have had problems processing your payment for this item |
| card resubmitted | We have received your card details and will be processing your order promptly |
| cancelled | This item or order has been cancelled |
| returned | We have received your returned item |
| returned - due refund | We have received your returned item and owe you a refund |
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Shoe Styles
24 Westgate Halifax West Yorkshire HX1 1DJ Telephone +44 (0)1422 331009 Fax +44 (0)1422 331009