Customer Services

Returns

Please email Adele in returns before returning your items for detailed instructions.

It is our intention to offer a problem free mailing service which customers will use on a regular basis. Our reputation depends on our level of service and customer satisfaction.

All items are checked thoroughly prior to dispatch and should reach you undamaged and ready for use.

In the unlikely event that items are received faulty or damaged a total refund including return shipping is given.

Should you find the goods unsuitable (wrong size, colour etc), a refund for the cost of the item will be offered providing the item is returned and shows no signs of wear. However, you will be obliged to pay the cost of the return shipping, and we will not refund the original shipping fee.

The Consumer Protection (Distance Selling) Regulations 2000 recommended return period of 7 working days, within which the consumer can return their goods without giving a reason. We would like to confirm that we offer the consumer the right to return their goods within 30 days.

None of the above affects your statutory rights as a consumer.

Returns from outside EU

Please do not send the goods via courier services such as UPS / DHL / FEDEX. The charges made for returns sent by these companies is high. We refuse to accept any such deliveries or will insist that any charges are paid by the customer.