Please follow the instructions below before returning any products to us. Failure to do this may result in us not being able to accept the return or refund you.
Our Pledge to You
It is our intention to offer a problem free mailing service which customers will use on a regular basis. Our reputation depends on our level of service and customer satisfaction. All items are checked thoroughly prior to dispatch and should reach you undamaged and ready for use.
Should you find the goods unsuitable (wrong size or colour for example), a refund of the purchase price of the goods will be offered (excluding any overseas shipping charge). However, you will be obliged to pay the cost of the return shipping. We will endeavour to advise and hopefully provide you with a suitable replacement - and would share any outward shipping cost for the replacement pair.
If goods are returned to us showing signs of wear we are unable to give you a full refund.
Signs of wear include creased uppers and marked soles. Please ensure shoes are tried on a carpeted surface only.
Damaged or Faulty Goods
In the unlikely event that items are received faulty or damaged, then a total refund (including return shipping) is given upon receipt of the goods and confirmation of the problem. Please note that should such items found to be without fault upon return, we will offer a full refund of the product concerned if it remains in its original condition in its original packaging(see Unsuitable Goods above for details). However, non-faulty goods returned in a used condition are not eligible for a refund and we cannot refund return shipping on non-faulty goods whether they are used or not. If there is any doubt we encourage you to discuss the problem with us by email and preferably send photographs.
If you require a full refund, may we request that any complimentary items are returned?
We offer the consumer the right to return their goods within 30 days.
None of the above affects your statutory rights as a consumer.
Please ensure you have read through the policy above before returning any items. Please contact us regarding any matters which seem unclear.
Access and complete the Returns Form. We have also made these returns instructions available via a printable document for your convenience: Print Friendly Instructions. Please complete the form as fully as possible, the more information, the quicker it will be processed. If no order number or contact details are included we will be unable to process your return.
Please repack the shoes carefully in their original packaging. The original packaging should then be wrapped to ensure it is not damaged in transit. Do not write on or stick anything to the outside of the original product box or packaging.
Returning Goods from within the UK
UK orders are sent with a free returns label please use this and obtain proof of posting when you post it. Please note that we reserve the right to change or discontinue this offer at any time.
Returning goods from outside the UK
DHL (now active as of 1st November 2018)
We use our DHL account to assist customers with the cost of returns. Please contact us for a quotation before sending your goods back. We will provide a label and full instructions if we agree on a price. The cost of using the DHL Pediwear account for returns is usually substantially cheaper than using local postal services or other couriers.
If you choose not to use DHL please follow the instructions below. Please note that in the event of a fault on our side or with the products we strongly recommend using the DHL service detailed above. Failure to do this might mean we are unable to offer a full shipping refund.
Please use your local postal service. Do not send goods via courier services such as UPS, DHL or FedEx, as there will be excessive clearance fees. We will not be responsible for these fees and may refuse delivery or charge the fees back to you.
Please, may we ask you to mark clearly on the outside of the parcel RETURNING TO OWNER - MANUFACTURED IN THE UK this will help the parcel to pass quickly through the UK Customs?
Customers are responsible for returning the shoes, completing the customs forms correctly and paying any associated costs. We suggest using registered insured postage, and that customers retain a proof of postage just in case the parcel should fail to be delivered. Please ensure you tick the Returned Goods box on the customs declaration documents - failure to do so can result in expensive custom fees or the return of your parcel. Pediwear is not responsible for return goods lost in transit.
All returns should be sent to:
Pediwear Shoe Centre
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