World Wide Orders
COVID 15th January Update 09:15hrs.
All shipping is not significantly affected by COVID at this time. There may be delays of a few days in some areas, but we are not receiving reports of significant problems from any of our couriers or customers.
Brexit - January 2021
Some customers may experience delays of 1-3 days due to the changes following Brexit. This is expected to be temporary.Please do not hesitate to email, telephone or live chat with us if you are concerned regarding shipping times.
Experienced staff are available to answer enquiries or take your order 0930-1700 GMT Monday to Saturday +44 (0)1422 367609
Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date.
Recorded delivery is used for all orders.
Please note, there is currently a minimum order of £35 for World Wide orders.
Accepted Credit Cards
We accept payment with the following credit,
debit and charge cards:
- Master Card
- American Express
Please note that all orders are charged in G.B. Pounds Sterling. Currency conversions are provided as a rough guide and are not a guarantee of the final amount you will be charged by your own bank. We are not responsible for your bank's conversion rates. Our currency rates are provided by The European Central Bank. They are updated once daily at midnight GMT Monday to Friday.
Shipping Methods / Couriers
|Shoes and Luggage (A)||Shoe Trees (B)||Slippers and Hats (C)|
All items are now placed in one of 5 shipping categories - see the product pages to determine which category a product is in.
Small Items (Shipping Categories Di and Dii)
Please note that polish, ties, socks, wallets etc usually incur no shipping charge when ordered along side your shoes. If you wish to order multiple polish or ties some charges may apply. Please click here for details.
We expect your shoes to arrive in 3 to 5 working days of being dispatched. Multiple orders may qualify for a shipping discount - please enquire for details.
Order tracking information is provided for all orders at the time of despatch.
VAT & Customs (VAT = Value Added Tax)
VAT is not payable by customers ordering outside the UK countries at the point of sale. We display VAT excluded prices (Ex VAT) adjacent to the VAT included prices for the use of our customers abroad.
Customs duty or import tax may be applied upon import of your order. This is outside of our control and is the customer's responsibility to pay any such fees or tax.
Australian GST (Goods and Services Tax)
From 1st July 2018 overseas purchases made from Australia became eligible for GST. This tax is 10% of the value of the goods. Pediwear now adds 10% to the pre-tax price of goods sold to Australia.
This should appear and be calculated automatically for Australian customers. If you encounter any difficulties please switch your currency (using the button at the top right) to Australian dollars, or, in the shopping basket, select the delivery location as Australia.
Please do not hesitate to contact us if you have any questions or difficulties with your order.
Not Collected / Not Signed For Deliveries
Please note that if deliveries are returned to us because our shipping agents were unable to deliver them we will investigate the matter and endeavour to contact you to discuss your wishes. If it transpires that we have addressed the order correctly and it was a failure on the customers part to make delivery possible or collect the item within a reasonable period, a shipping fee might be incurred. We will investigate each incident on a case by case basis.
We can offer the following options:
- We can return the order to the same or an alternative address with an additional (at cost) shipping charge (this applies to all orders including the UK and other which might have been subject to a free shipping promotion).
- We can refund you for your order, minus the shipping costs incurred by us in sending the order.
In the event that non delivery resulted from an error made by Pediwear, we will of course either return the item or give a full refund depending on your preference. No additional shipping charge will be made.
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