World Wide Orders
Experienced staff are available to answer enquiries or take your order 0930-1700 GMT Monday to Saturday +44 (0)1422 367609
Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date.
Recorded delivery is used for all orders.
Important Notice Regarding Shipping Outside EU
6th May 2020 Update
The majority of our courier partners are still operating normal services. We are only encountering some issues in a handful of certain destinations. We are still able to ship to all destinations - but where there is significant increased cost we will contact you before confirming the order to advised of any revised shipping rates.
We hope our customers will understand the difficulties our courier partners are facing at this time. Our shipping rates are very competitive so we hope any additional charges will not remain acceptable in the circumstances.
Currently Affected Destinations
The above destinations will now be serviced via DHL resulting in approximately £10 increase in charges per item.
- China (see below)
21st February 2020
Corona Virus Disruption
We can still ship to China via Parcelforce - but our usual service has been suspended. We now need to use a different Parcelforce service which whilst providing a better service will result in a price increase.
As a result, we have had to increase the shipping cost for all parcels over 2 Kg to £50.
Please note that at least in the short term these increased costs will not show during the checkout process. We will contact you after your order has been placed to confirm shipping costs. For orders weighing less than 2 kg our shipping costs will remain unchanged.
|Formal Shoes||1.2 kg to 1.6 kg|
|Country Shoes||2 kg|
|Boots||Over 2 kg|
Please note, there is currently a minimum order of £35 for World Wide orders.
Accepted Credit Cards
We accept payment with the following credit,
debit and charge cards:
- Master Card
- American Express
Please note that all orders are charged in G.B. Pounds Sterling. Currency conversions are provided as a rough guide and are not a guarantee of the final amount you will be charged by your own bank. We are not responsible for your bank's conversion rates. Our currency rates are provided by The European Central Bank. They are updated once daily at midnight GMT Monday to Friday.
Shipping Methods / Couriers
|Shoes and Luggage (A)||Shoe Trees (B)||Slippers and Hats (C)|
All items are now placed in one of 5 shipping categories - see the product pages to determine which category a product is in.
Small Items (Shipping Categories Di and Dii)
Please note that polish, ties, socks, wallets etc usually incur no shipping charge when ordered along side your shoes. If you wish to order multiple polish or ties some charges may apply. Please click here for details.
We expect your shoes to arrive in 3 to 5 working days of being dispatched. Multiple orders may qualify for a shipping discount - please enquire for details.
Order tracking information is provided for all orders at the time of despatch.
VAT = Value Added Tax
VAT is included in the advertised prices and is not deductible for orders within the EU.
As of 1st April 2020 Norway introduced the VOEC (VAT on eCommerce) scheme. Retailers are now obliged to charge VAT on goods under NOK 3000. We provide our Norwegian VAT number with the shipping information which allows the item to pass through Norwegian customs without further charge.
Eligibility for VOEC Calculation
The VAT exclusive price is added to any shipping costs and then converted from GBP to NOK using the Eurpoean Central Bank exchange rates (updated daily). If this totals less than 3000 NOK we will then add VAT. Please note the scheme demands that shipping costs be included in these calculations.
VOEC is applied on a per item basis, so if your order contains two items which are individually under the threshold but combined are valued at more than NOK 3000, we will still charge VAT on these items and ship them in accordance with the VOEC regulations.
Items over NOK 3000 will still show as charging VAT at present, though we do intend to change this. Any VAT charged on items over the threshold at the time of ordering will not be charged when we debit your account at the time of despatch.
For items which qualify for the VOEC scheme, the procedure will be much easier for the customer as Pediwear will refund the VAT along with the cost of the goods. Returns on items costing more than NOK 3000 will be unchanged, with the customer responsible for re-claiming any VAT charged by Norwegian customs.
More Information: https://www.skatteetaten.no/nn/person/avgifter/kjop-fra-utlandet/
For customers in non-EU European countries, customs duty or import tax may be applied. It is the customer's responsibility to pay any such tax.
Australian GST (Goods and Services Tax)
From 1st July 2018 overseas purchases made from Australia became eligible for GST. This tax is 10% of the value of the goods. Pediwear now adds 10% to the pre-tax price of goods sold to Australia.
This should appear and be calculated automatically for Australian customers. If you encounter any difficulties please switch your currency (using the button at the top right) to Australian dollars, or, in the shopping basket, select the delivery location as Australia.
Please do not hesitate to contact us if you have any questions or difficulties with your order.
Not Collected / Not Signed For Deliveries
Please note that if deliveries are returned to us because our shipping agents were unable to deliver them we will investigate the matter and endeavour to contact you to discuss your wishes. If it transpires that we have addressed the order correctly and it was a failure on the customers part to make delivery possible or collect the item within a reasonable period, a shipping fee might be incurred. We will investigate each incident on a case by case basis.
We can offer the following options:
- We can return the order to the same or an alternative address with an additional (at cost) shipping charge (this applies to all orders including the UK and other which might have been subject to a free shipping promotion).
- We can refund you for your order, minus the shipping costs incurred by us in sending the order.
In the event that non delivery resulted from an error made by Pediwear, we will of course either return the item or give a full refund depending on your preference. No additional shipping charge will be made.
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