UK Orders
COVID 15th January Update 09:15hrs.
All shipping is not significantly affected by COVID at this time. There may be delays of a few days in some areas, but we are not receiving reports of significant problems from any of our couriers or customers.
Brexit - January 2021
Some customers may experience delays of 1-3 days due to the changes following Brexit. This is expected to be temporary.
Please do not hesitate to email, telephone or live chat with us if you are concerned regarding shipping times.Experienced staff are available to answer enquiries or take your order 0930-1700 GMT Monday to Saturday +44 (0)1422 367609
Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date.
Recorded delivery is used for all orders.
Please note, there is currently a minimum order of £15 for UK orders.
Accepted Credit Cards
We accept payment with the following credit,
debit and charge cards:
- Visa
- Master Card
- American Express
- Maestro
- Electron
- Solo
- JCB
Shipping Methods / Couriers
Further information our shipping agents
Shipping Charges
Shipping is free for all items in shipping groups A,B and C within the UK
| Shoes and Luggage (A) | Shoe Trees (B) | Slippers and Hats(C) |
|---|---|---|
| £0.00 | £0.00 | £0.00 |
Small Item Shipping (Shipping codes Di and Dii)
Please note that some small items including shoe care, ties, cufflinks, and wallets usually incur no shipping charge when ordered along side your shoes. If you wish to order multiple small items separately some shipping charges may apply. Please see Accessory and Luggage Shipping for details.
Shipping Notes
We expect your shoes to arrive in 3 to 5 working days of being dispatched. Multiple orders may qualify for a shipping discount - please enquire for details.
Order Tracking
Order tracking information is provided for all orders at the time of despatch.
Not Collected / Not Signed For Deliveries
Please note that if deliveries are returned to us because our shipping agents were unable to deliver them we will investigate the matter and endeavour to contact you to discuss your wishes. If it transpires that we have addressed the order correctly and it was a failure on the customers part to make delivery possible or collect the item within a reasonable period, a shipping fee might be incurred. We will investigate each incident on a case by case basis.
We can offer the following options:
- We can return the order to the same or an alternative address with an additional (at cost) shipping charge (this applies to all orders including the UK and other which might have been subject to a free shipping promotion).
- We can refund you for your order, minus the shipping costs incurred by us in sending the order.
Our Error
In the event that non delivery resulted from an error made by Pediwear, we will of course either return the item or give a full refund depending on your preference. No additional shipping charge will be made.
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