UK Orders

Experienced staff are available to answer enquiries or take your order 09:30 - 17:00 GMT Monday to Saturday 0800 1777 320.

Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date.

Recorded delivery is used for all orders.

Delivery is usually within 2-3 days of dispatch.

Please note, there is currently a minimum order of £15 for UK orders.

Accepted Credit Cards

We accept payment with the following credit,
debit and charge cards:

• Visa
• Master Card
• American Express
• Maestro
• Electron
• Solo
• JCB

Shipping is free for all items in shipping groups A,B and C within the UK

Shipping Charges

Shoes and Luggage (A)	Shoe Trees (B)	Slippers and Hats(C)
£0.00	£0.00	£0.00

Small Item Shipping (Shipping codes Di and Dii)

Please note that some small items including shoe care, ties, cufflinks, and wallets usually incur no shipping charge when ordered along side your shoes. If you wish to order multiple small items separately some shipping charges may apply. Please see Accessory and Luggage Shipping for details.

Order Tracking

Order tracking information is provided for all orders at the time of despatch.

Not Collected / Not Signed For Deliveries

Please note that if deliveries are returned to us because our shipping agents were unable to deliver them we will investigate the matter and endeavour to contact you to discuss your wishes. If it transpires that we have addressed the order correctly and it was a failure on the customers part to make delivery possible or collect the item within a reasonable period, a shipping fee might be incurred. We will investigate each incident on a case by case basis.

We can offer the following options:

• We can return the order to the same or an alternative address with an additional (at cost) shipping charge (this applies to all orders including the UK and other which might have been subject to a free shipping promotion).
• We can refund you for your order, minus the shipping costs incurred by us in sending the order.

Our Error

In the event that non delivery resulted from an error made by Pediwear, we will of course either return the item or give a full refund depending on your preference. No additional shipping charge will be made.