Experienced staff are available to answer enquiries or take your order 0930-1700 GMT Monday to Saturday +44 (0)1422 367609
Shoes are dispatched on receipt of your kind order (if in stock), otherwise within 3 to 5 days. On rare occasions, if both the manufacturers and ourselves are out of stock, we will advise you accordingly of the expected date.
Recorded delivery is used for all orders.
Please note, there is currently a minimum order of £25 for Europe orders.
Accepted Credit Cards
We accept payment with the following credit,
debit and charge cards:
- Master Card
- American Express
Please note that all orders are charged in G.B. Pounds Sterling. Currency conversions are provided as a rough guide and are not a guarantee of the final amount you will be charged by your own bank. We are not responsible for your bank's conversion rates. Our currency rates are provided by The European Central Bank. They are updated once daily at midnight GMT Monday to Friday.
Shipping Methods / Couriers
|Shoes and Luggage (A)||Shoe Trees (B)||Slippers and Hats(C)|
All items are now placed in one of 5 shipping categories - see the product pages to determine which category a product is in.
Small Items (Shipping Categories Di and Dii)
Please note that polish, ties, socks, wallets etc usually incur no shipping charge when ordered along side your shoes. If you wish to order multiple polish or ties some charges may apply. Please click here for details.
We expect your shoes to arrive in 3 to 5 working days of being dispatched. Multiple orders may qualify for a shipping discount - please enquire for details.
Order tracking information is provided for all orders at the time of despatch.
For customers in European countries, customs duty or import tax may be applied upon import at your local customs or by the courier. It is the customer's responsibility to pay any such tax.
Import duty will not be charged on goods manufactured in the UK. All other goods including those manufactured in the EU will incur duty charges if they are over €150 in value. This amount is incurred on a per-item basis, so two items ordered at €100 each will incur no duty. Please ask for a DDP quote with a breakdown to determine the likely charges.
Non-EU European Countries
Import duty will be charged by your local customs in accordance with your local customs regulations.
VAT = Value Added Tax
VAT will be charged upon import at your local customs or by the courier at your own country's standard rate for EU and non EU countries. (Norway see below.)
Post Brexit 2021 EU VAT Arrangements
For EU countries, VAT is not now charged by us at checkout.
Please note that you may be charged domestic VAT and duty on UK imports now that the UK has left the EU. The responsibility for this lies with you. We are not liable for any such charges, it will be your responsibility to pay them to your local authorities.
Please note that we can now offer a Duty and VAT included price for all orders to the EU. This is sometimes known as a DDP (Delivery Duty Paid) service. We will provide you with a quotation for any VAT and duty charges either before or after you place your order. This avoids the inconvenience of having to pay VAT and duty when your parcel arrives at your local customs department and is preferable for most customers.
Swedish VAT - Updated 27th January 2022
We are no longer charging Swedish VAT. We are endeavouring to ensure transactions are as problem-free as possible. Unfortunately, charging VAT at the time of purchase was causing problems for our valued Swedish customers. Whilst customers will now be expected to pay VAT in their country, we believe this will result in less problematic transactions.
As of 1st April 2020 Norway introduced the VOEC (VAT on eCommerce) scheme. Retailers are now obliged to charge VAT on goods under NOK 3000. We provide our Norwegian VAT number with the shipping information which allows the item to pass through Norwegian customs without further charge.
Eligibility for VOEC Calculation
The VAT exclusive price is added to any shipping costs and then converted from GBP to NOK using the European Central Bank exchange rates (updated daily). If this totals less than 3000 NOK we will then add VAT. Please note the scheme demands that shipping costs be included in these calculations.
VOEC is applied on a per-item basis, so if your order contains two items that are individually under the threshold but combined are valued at more than NOK 3000, we will still charge VAT on these items and ship them in accordance with the VOEC regulations.
Items over NOK 3000 will still show as charging VAT at present, though we do intend to change this. Any VAT charged on items over the threshold at the time of ordering will not be charged when we debit your account at the time of despatch.
For items that qualify for the VOEC scheme, the procedure will be much easier for the customer as Pediwear will refund the VAT along with the cost of the goods. Returns on items costing more than NOK 3000 will be unchanged, with the customer responsible for re-claiming any VAT charged by Norwegian customs.
More Information: https://www.skatteetaten.no/nn/person/avgifter/kjop-fra-utlandet/
Not Collected / Not Signed For Deliveries
Please note that if deliveries are returned to us because our shipping agents were unable to deliver them we will investigate the matter and endeavour to contact you to discuss your wishes. If it transpires that we have addressed the order correctly and it was a failure on the customers part to make delivery possible or collect the item within a reasonable period, a shipping fee might be incurred. We will investigate each incident on a case by case basis.
We can offer the following options:
- We can return the order to the same or an alternative address with an additional (at cost) shipping charge (this applies to all orders including the UK and other which might have been subject to a free shipping promotion).
- We can refund you for your order, minus the shipping costs incurred by us in sending the order.
In the event that non delivery resulted from an error made by Pediwear, we will of course either return the item or give a full refund depending on your preference. No additional shipping charge will be made.
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